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Macmillan Publishers Australia Terms & Conditions

Macmillan Publishers Australia (“Macmillan”) is committed to protecting your privacy. The following terms and conditions govern the use of this website, your interactions with Macmillan and the collection and use of your personal information by Macmillan.

1. Privacy and Security

Macmillan collects your personal information and usage information to process your transaction, for internal review, or to assist in providing or improving the website and Macmillan’s service, or to share with other people or organisations who assist Macmillan in providing our product to you. We may also disclose your personal information to a third party or distributor to enable the delivery of goods or services to you. Otherwise we do not disclose personal information unless we are required by law, regulation, an applicable industry code, for safety reasons or where we reasonably believe that you are in breach of these terms and conditions or are engaged in illegal activities. If you do not want Macmillan to forward commercial information relating to our products or services, which Macmillan believes may be of interest to you, please opt out by contacting support@macmillaneducation.com.au.

Macmillan does not hold your credit/debit card information. This information is directed to PayPal who ensure the highest security for the processing of your credit/debit card transactions. PayPal guarantee details will not be used fraudulently.

2. Conditions of Purchase

In ordering from Macmillan it is assumed that you have read, understood and accepted the conditions of purchase as listed below:Each of Flexibooks student products require a minimum order quantity for the initial order. Additional copies (extra to the initial order) can be ordered throughout the year. A minimum order of five (5) copies applies. Schools are encouraged to order spare copies at the time of their initial order to avoid delays. Additional copies of Teacher Editions can be ordered throughout the year with no minimum order

(i) Print Books

Flexibooks will email you with confirmation of the receipt and acceptance of your order. Flexibooks at its sole discretion may rescind acceptance, in whole or in part, of any order containing incorrect information, whether this results from technical malfunction or any other cause, or in cases where the order is in conflict with the conditions of purchase. Items on one order are sent to the same delivery address.

Shipping and Delivery Policy

Macmillan ships goods Australia wide and to New Zealand using a range of carriers. Shipping costs are influenced by the location.

Orders are dispatched at the time of nominated delivery for the initial order, or within 4 weeks of the order being placed. Shipping times are estimated at between 3-7 business days depending on your location within Australia and 3-10 business days to New Zealand.

Pricing Policy

All of our prices are in Australian dollars (AUD) and include GST (Goods and Services Tax). As each student product is customised, Flexibooks Account Managers work with teachers and agree to product price points. Product prices are regularly updated when price changes are received from our suppliers.

Cancellation

You may cancel your order, in part or in whole, within 24 hours of ordering by contacting us at flexibooks@macmillaneducation.com.au  or calling +61 3 9825 1000, Monday to Friday 9.00 am to 5.00 pm (AEST). If your product has already been moved into stages of production, you will receive an invoice to cover any work that has already been undertaken).

Returns and Refunds

Refunds and returns are not accepted by Macmillan unless the customer has received an unordered item, or an item damaged in transit, or a faulty item. We aim to provide replacement copies of undelivered or returned items when requested, but Macmillan is only obligated to refund purchase costs. Please note that Macmillan will not refund returns postage and packing charges.

Please do the following:

  • Make a note for your reference of the order number and item number/ISBN(s) given on the dispatch form.
  • Contact Flexibooks at flexibooks@macmillaneducation.com.au or by calling +61 3 9825 1000.
  • Return the item(s) with the original dispatch note in the original packaging.

(ii) Ebooks

Macmillan will email you with confirmation of the receipt and acceptance of your order. Macmillan at its sole discretion may rescind acceptance, in whole or in part, of any order containing incorrect information, whether this results from technical malfunction or any other cause, or in cases where the order is in conflict with the terms and conditions of purchase.
Customers are not entitled to refund or return an ebook. Macmillan will resupply corrupted, incomplete or incorrectly supplied ebooks when notified. Macmillan will not resupply an ebook that has been lost due to system failure, accidental deletion or other causes beyond Macmillan’s control. It is the customer’s responsibility, once supplied, to ensure the security and integrity of the ebook files, within the limitations of the licence granted on purchase of the ebook.

Supply

Macmillan reserves the right at its sole discretion not to supply certain customers, or customers in certain countries, or to apply any limitations of quantity or value deemed appropriate.

Unless otherwise stated, all content appearing on this Macmillan website including text, images, audio, video, computer code and software, as well as Macmillan logos and trademarks, are the copyright and sole property of Macmillan and/or its subsidiaries, affiliates or related companies. Unauthorised use is an infringement of Australian and foreign intellectual property laws.

Except for personal reference, content may not be downloaded, copied, reproduced, republished, modified, posted, sold, reused, translated or distributed in any form or by any means without the prior written permission of Macmillan. If you wish to obtain permission to use material from the website, please contact us at flexibooks@macmillaneducation.com.au. This excludes the downloading of one copy of an extract from the website on a single computer for personal, non-commercial use, with copyright and proprietary notices. You may download and distribute approved educational supplementary course material as indicated on the websites of Flexibooks, Macmillan Education, Macquarie and Palgrave Macmillan.

Due effort has been made to contact copyright holders of material that appears on the website. If we have been unable to contact you, please write to flexibooks@macmillaneducation.com.au so that we may rectify the position.

Disclaimer of warranties and limitation of liability

This website is provided by Macmillan on an ‘as is’ and ‘as available’ basis. Macmillan makes no representations or warranties of any kind, expressed or implied, as to the operation of this website or the information, content, materials or products included on this website. You expressly agree that your use of this website is at your sole risk and all materials and information on the website are for your personal, non-commercial use.

To the full extent permissible by applicable law, Macmillan disclaims all warranties, expressed or implied, including but not limited to merchantability and fitness for a particular purpose. Macmillan does not warrant that this website, its servers, or email sent from Macmillan are free of viruses or warrant its uninterrupted availability. Macmillan will not be liable for any damages of any kind arising from the use of this website, including without limitation direct, indirect, incidental, and consequential damages, and loss of business or profits.

Any links to third party websites on the website, do not constitute an endorsement by Macmillan or imply any control of the third party content by Macmillan.

Macmillan reserves the right to make corrections and changes to this website at any time without notice.

Applicable law

These terms and conditions are governed by Australian law. Any grievance or dispute is subject to the non-exclusive jurisdiction of the Australian courts.


Macmillan Publishers Ltd: Online Privacy Notice

We at Macmillan Publishers Ltd (“Macmillan Education”) respect your concerns about privacy and value the relationship we have with you. This Online Privacy Notice applies to personal information we collect on this website (the “Site”).

This Online Privacy Notice describes the types of personal information we collect on the Site, how we may use the information, with whom we may share it and the choices available to you regarding our use of the information. We also describe the measures we take to safeguard the information and tell you how to contact us about our privacy practices.

Click on one of the links below to jump to the listed section:

Information We Collect

How We Use Information We Collect

Online Tracking

Information We Share

Links To Other Websites

Children’s Privacy

How We Protect Personal Information

Your Choices

Notice to California Residents

Access and Correction

Data Transfers

Updates To Our Online Privacy Notice

How To Contact Us

Information We Collect

We may obtain certain personal information (such as name and other contact details) when you choose to provide them through our Site. The types of personal information we may collect include:

  • contact information, such as your name, postal address, e-mail address and telephone number
  • date of birth
  • username and password
  • personal information in content you provide on our Site
  • educational information, such as your school and grades
  • employment information, such as your work experience
  • information concerning your interests and product preferences

In addition, when you visit our Site, we may collect certain information by automated means, such as cookies and web beacons. The information we collect in this manner includes IP address, browser characteristics, device characteristics, operating system, language preferences, referring URLs, information on actions taken on our site, and dates and times of website visits.

A “cookie” is a text file that websites send to a visitor’s computer or other Internet-connected device to uniquely identify the visitor’s browser or to store information or settings in the browser. On this Site, we use two kinds of cookies: session cookies and persistent cookies. Session cookies exist only for as long as your browser remains open. Once you close your browser, they are deleted. Persistent cookies, in contrast, last beyond each visit to the Site and remain on your hard drive after you close your browser. The cookies used on the Site include those that are strictly necessary cookies for access and navigation, cookies that track usage (performance cookies) and remember your choices (functionality cookies), and cookies that provide you with targeted content or advertising.

We may use the information we obtain from your use of our cookies for the following purposes:

  • to recognise your computer when you visit the Site
  • to track you as you navigate the Site, and to enable the use of e-commerce capabilities
  • to improve the Site’s usability
  • to analyse use of the Site
  • to manage the Site
  • to personalise the Site, including targeted advertisements that may be of particular interest to you.

We also may use “web beacons” on our Site. A web beacon, also known as a pixel tag or clear GIF, may be used to transmit information collected through cookies to our service providers’ servers, such as the server of Google Adwords. These web beacons enable our service providers to compile anonymous information about your browsing activity on the Site. For more information, see the section on “Online Tracking” below.

Your browser may tell you how to be notified when you receive certain types of cookies or how to restrict or disable certain types of cookies. Please note, however, that without cookies you may not be able to use all of the features of our Site.

How We Use The Information We Collect

We may use the information we obtain through the Site to:

  • create and manage your account;
  • offer and provide products, services and information to you, including newsletters;
  • permit you to participate in blogs, forums, and discussion groups;
  • communicate with you about, and administer your participation in, special events, programs, surveys, contests, sweepstakes, and other offers or promotions, to the extent permitted by law;
  • display content on our Site, such as stories, product reviews and photos;
  • respond to and communicate with you about your requests, questions and comments;
  • process claims we receive in connection with our products and services;
  • operate, evaluate and improve our business (including developing new products and services; managing our communications; determining the effectiveness of our sales, marketing and advertising; analysing and enhancing our products, services and Site; and performing accounting, auditing, billing, reconciliation and collection activities);
  • perform data analyses and other processing (including market and consumer research, trend analysis),
  • protect against, identify and prevent fraud and other criminal activity, claims and other liabilities; and
  • comply with and enforce applicable legal requirements, relevant industry standards and our policies.

In addition, we use information collected online through cookies, web beacons and other automated means for purposes such as (i) recognising your computer when you visit the Site, (ii) tracking you as you navigate the Site, and enabling the use of e-commerce capabilities, (iii) improving the Site’s usability, (iv) analysing use of the Site, (v) managing the Site, and (vi) personalising the Site, including targeted content and advertisements that may be of particular interest to you. We also use this information to help diagnose technical and service problems, administer our Site, identify users of our Site, and gather demographic information about our users. We use clickstream data to determine how much time users spend on web pages of our Site, how users navigate through our Site, and how we may tailor our Site to better meet the needs of our users.

We also may use the information we obtain about you in other ways for which we provide specific notice at the time of collection.

Online Tracking

We may use third-party web analytics services on our Site, such as Google Analytics. These service providers help us analyse how users use our Site. The information collected for this purpose (including your IP address and other information collected by automated means) will be disclosed to or collected directly by these service providers. These service providers may retain and use anonymised, aggregated data collected from users of our Site in connection with their own businesses, including in order to improve their products and services. To learn more about opting out of data collection through Google Analytics, click the link below:

Google Analytics

On the Site, we may collect information about your online activities for use in providing you with advertising about products and services tailored to your individual interests. This section of our Online Privacy Notice provides details and explains how to exercise your choices.

You may see certain ads on other websites based on your visits to our Site because we participate in advertising networks administered by third-party vendors, such as Google Adwords. Ad networks allow us to target our messaging to users considering demographic data, users’ inferred interests and browsing context. These networks track your online activities over time by collecting information through automated means, including through the use of cookies, web server logs and web beacons. The networks use this information to show you advertisements that are tailored to your individual interests, to track your browser across multiple websites, and to build a profile of your web browsing. The information our ad network vendors collect includes information about your visits to websites that participate in the vendors’ advertising networks, such as the pages or advertisements you view and the actions you take on the websites. This data collection takes place both on our Site and on third-party websites that participate in the ad networks. This process also helps us track the effectiveness of our marketing efforts.

We may use features of Google Analytics for Display Advertisers. That includes obtaining specific visitor cookie data, such as the source, medium and keywords used to visit our Site.

To learn more about how to opt out of ad network interest-based advertising, click here.

This Site is not designed to respond to “do not track” signals received from browsers.

Information We Share

We may share the information you provide with companies that are related to Macmillan through common ownership.  We may also share the personal information we obtain with our publishing partners.

In addition, if you agree, we share personal information with third parties who perform services on our behalf. For example, when you make a purchase we may share information about you and your transaction with other companies for the purpose of processing your transaction. In addition, we may retain third party service providers to manage our customer databases or distribute e-mail offerings.

Our Site may feature blogs, forums and discussion groups. Please be aware that some or all of the information you provide (including personal information) in connection with these activities may be made publicly available.

We also may disclose information about you (i) if we are required to do so by law, regulation or legal process (such as a court order or subpoena), (ii) in response to requests by government agencies, such as law enforcement authorities, or (iii) when we believe disclosure is necessary or appropriate to prevent physical harm or financial loss or in connection with an investigation of suspected or actual illegal activity. We reserve the right to transfer any information we have about you in the event we sell or transfer all or a portion of our business or assets (including in the event of a reorganisation, dissolution or liquidation).

Our Site may contain links to other websites for your convenience and information. These may include, for example, some of the blogs and forums you may access through this Site. These websites may be operated by companies not affiliated with us. Linked websites may have their own privacy policies or notices, which we strongly suggest you review if you visit any linked websites. We are not responsible for the content of any websites that are not affiliated with Macmillan Education, any use of those websites, or the privacy practices of those websites.

Children’s Privacy

Our Site is not directed to children under the age of thirteen and we do not knowingly collect personal information from children under the age of thirteen on our Site. If we become aware that we have inadvertently received personal information from a visitor under the age of thirteen on our Site, we will delete the information from our records.

How We Protect Personal Information

We maintain administrative, technical and physical safeguards designed to protect the personal information you provide against accidental, unlawful or unauthorised destruction, loss, alteration, access, disclosure or use.

Your Choices

We give you the option of requesting that we not use your information for marketing purposes, or share your information with related companies for their own marketing purposes. Send us an e-mail with your name and e-mail address if you do not want us to use your information for marketing purposes, or share your information with related companies for their own marketing purposes.

Please be aware that we are able to process an opt-out request only for a specific e-mail address.  So, if you have more than one e-mail address or if you have changed your e-mail address, your opt-out request may not be processed properly. If you believe you have opted out, but continue to receive e-mails from us, please contact us by one of the means listed under “How to Contact Us” below, and we will endeavor to resolve the issue.

Notice to California Residents

California’s “Shine the Light” law, Civil Code section 1798.83, requires certain businesses to respond to requests from California customers asking about the business’ practices related to disclosing personal information to third parties for the third parties’ direct marketing purposes. In the alternative, such businesses may have in place a policy not to disclose personal information of customers to third parties for the third parties’ direct marketing purposes if the customer has opted out of such information-sharing. We have such a policy in place. As discussed above in the section entitled “Your Choices”, if you wish to opt-out of our sharing of your information with third parties for the third parties’ direct marketing purposes, please follow the appropriate opt-out link in that section.

Access and Correction

Subject to applicable law, you may (i) have the right to access certain personal information we maintain about you and obtain a copy of that information, (ii) update or correct inaccuracies in that information, (iii) object to our use of your personal information, and (iv) delete your personal information from our database. To exercise these rights, please contact us as indicated in the How To Contact Us section of this Online Privacy Notice. To help protect your privacy and maintain security, we may take steps to verify your identity before granting you access to the information. If you are resident in the EU, a charge may be applicable before we provide a copy to you of any of your personal information that we maintain.

Data Transfers

We may transfer the personal information we collect about you to countries other than the country in which the information originally was collected. Those countries may not have the same data protection laws as the country in which you initially provided the information.

When we transfer your information to other countries, we will protect that information as described in this Online Privacy Notice and in accordance with applicable law. Where your personal information is collected in the EEA and we then transfer it outside the EEA, we will ensure that an adequate level of protection is in place to protect your personal information.

Updates To Our Online Privacy Notice

Changes to this Online Privacy Notice will become effective when those changes are posted to the Site. Your continued use of the Site subsequent to any change to this Online Privacy Notice constitutes your acceptance of the change. Please review this statement periodically to ensure you are aware of any changes or updates to this Online Privacy Notice.  We indicate the effective date of this Online Privacy Notice (and any updates) at the top of the Notice.

How To Contact Us

If you have any questions about this Online Privacy Notice, or if you would like us to update information we have about you or your preferences, please contact us by:

E-mailing us at help@macmillaneducation.com.au


Use of Cookies – March 2015

The website uses cookies. By using the website and agreeing to this policy, you consent to our use of cookies in accordance with the terms of this policy.

About cookies

Cookies are files, often including unique identifiers, that are sent by web servers to web browsers, and which may then be sent back to the server each time the browser requests a page from the server.

Cookies can be used by web servers to identity and track users as they navigate different pages on a website, and to identify users returning to a website.

Cookies may be either “persistent” cookies or “session” cookies. A persistent cookie consists of a text file sent by a web server to a web browser, which will be stored by the browser and will remain valid until its set expiry date (unless deleted by the user before the expiry date). A session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.

Cookies on the website

We use both session cookies and persistent cookies on the website.

How we use cookies

Cookies do not contain any information that personally identifies you, but personal information that we store about you may be linked, by us, to the information stored in and obtained from cookies. The cookies used on the website include those which are strictly necessary cookies for access and navigation, cookies that track usage (performance cookies), remember your choices (functionality cookies), and cookies that provide you with targeted content or advertising

We may use the information we obtain from your use of our cookies for the following purposes:

  1. to recognise your computer when you visit the website
  2. to track you as you navigate the website, and to enable the use of any e-commerce facilities
  3. to improve the website’s usability
  4. to analyse the use of the website
  5. in the administration of the website
  6. to personalise the website for you, including targeting advertisements which may be of particular interest to you.

Third party cookies

When you use the website, you may also be sent third party cookies.

Our advertisers and service providers may send you cookies. They may use the information they obtain from your use of their cookies:

  1. to track your browser across multiple websites
  2. to build a profile of your web surfing
  3. to target advertisements which may be of particular interest to you.

In addition to the information we provide in this Cookie Policy, you can find out more information about your online choices at http://www.youronlinechoices.com/uk/opt-out-help

Blocking cookies

Most browsers allow you to refuse to accept cookies. For example:

  1. in Internet Explorer you can refuse all cookies by clicking “Tools”, “Internet Options”, “Privacy”, and selecting “Block all cookies” using the sliding selector;
  2. in Firefox you can block all cookies by clicking “Tools”, “Options”, and un-checking “Accept cookies from sites” in the “Privacy” box.
  3. in Google Chrome you can adjust your cookie permissions by clicking “Options”, “Under the hood”, Content Settings in the “Privacy” section. Click on the Cookies tab in the Content Settings.
  4. in Safari you can block cookies by clicking “Preferences”, selecting the “Privacy” tab and “Block cookies”.

Blocking all cookies will, however, have a negative impact upon the usability of many websites. If you block cookies, you may not be able to use certain features on the website (log on, access content, use search functions).

Deleting cookies

You can also delete cookies already stored on your computer:

  1. in Internet Explorer, you must manually delete cookie files;
  2. in Firefox, you can delete cookies by, first ensuring that cookies are to be deleted when you “clear private data” (this setting can be changed by clicking “Tools”, “Options” and “Settings” in the “Private Data” box) and then clicking “Clear private data” in the “Tools” menu.
  3. in Google Chrome you can adjust your cookie permissions by clicking “Options”, “Under the hood”, Content Settings in the “Privacy” section. Click on the Cookies tab in the Content Settings.
  4. in Safari you can delete cookies by clicking “Preferences”, selecting the “Privacy” tab and “Remove All Website Data”.

Doing this may have a negative impact on the usability of many websites.

Contact us

The website is owned and operated by Flexibooks, a company registered in Australia under company Macmillan Publishers Pty Ltd. ABN 96004688517 with a registered office at Level 1, 15-19 Claremont Street, South Yarra, Vic 3141, Australia.

If you have any questions or comments about this Notice, or if you would like us to update information we have about you or your preferences, please contact us by:

Calling: +61 398251000

Sending an email to:  flexibooks@macmillaneducation.com.au

Writing to: Level 1, 15-19 Claremont Street, South Yarra, Vic 3141, Australia

Disclaimer of warranties and limitation of liability

This website is provided by Macmillan on an ‘as is’ and ‘as available’ basis. Macmillan makes no representations or warranties of any kind, expressed or implied, as to the operation of this website or the information, content, materials or products included on this website, or the alignment of any materials with the Australian Curriculum or state-based curricula. You expressly agree that your use of this website is at your sole risk and all materials and information on the website are for your personal, non-commercial use.